Frequently Asked Questions

Still have questions? Take a look at the FAQ below - if you still can't find what you need please feel free to contact us and we'll do our best to help.

We will have your new site ready within 14 days of receiving the content. Getting us the content is extremely easy, simply refer us to your existing website or send us your practice leaflet. We will take care of the rest. 

Yes.  Simply contact our support team and we will take care of everything for you as part of your initial setup.

Our sites are extremely easy to edit, mobile and tablet friendly, offer unlimited pages and the ability to upload your own documents and images. They have flexible designs that can be updated and changed by yourself at any time. The default content is syndicated directly from the NHS meaning it always up to date. In case that wasn’t enough, we also offer bespoke online forms that will enable patients to securely submit online forms.

Absolutely… in fact we encourage you to do so as your patients will be familiar with it. If you wish to get a new domain then we can redirect your old domain to point at your new website. Our support team are very experienced with this and will provide all the assistance you need. 


For customers choosing the Silver or Gold packages, we have a dedicated, highly experienced team ready to help immediately. You also have unlimited access to our multi-media help centre.

For those customers who decide not to take the enhanced package and choose the Bronze package instead, we have a comprehensive help centre with articles covering every aspect of maintaining and updating your website.

My Surgery Website offers a turnkey solution that provides everything a modern GP surgery requires in a website. The websites are securely hosted, maintained and backed up in line with all NHS Information Governance Requirements. We handle everything for you from domains to server optimisation. 

Your annual license includes all features, secure hosting, nightly backups, upgrades, enhancements and full editing facilities.

As the UK's largest GP Website provider we have been working within the NHS environment for over 7 years. We are well extremely familiar with the necessary safeguards that surround patient data. All data collected and stored using the necessary level of encryption. The data is auditable and only accessible to those who have the correct logins.

All of our website data is stored in encrypted databases hosted on UK based servers. All of our sites have their own security certificate, use the secure HTTPS protocol. Our SHA2 security certificates are up to date and valid.

For details on the features of our websites please visit this page. 

Our website have a simple pricing plan. Take a look at this page for full details of prices and features.