Our award-winning GP Surgery websites are packed with useful features. They are all presented in a non-geeky format so that you can make changes and manage your Practice's website with ease.


All websites come with a dedicated TSL certificate, giving you and your patients confidence and trust in your online services. We undertake annual CHECK approved Penetration Testing, and have Cyber Essentials, NHS Digital: Data Security and Protection Toolkit (Standards Exceeded)

NHS Design Compliant

We have built the MSW platform using the NHS Frontend Library and NHS Usability Guidance to ensure the best user experience for end users. The website platform has been audited using the NHS Benchmarking tool to ensure we meet the standards required by the NHS.

WCAG 2.1 (AA)

My Surgery Website is built with full WCAG 2.1 (AA) compliance in accordance with HM Government’s Accessibility Regulations for Public Sector Bodies. We make sure your website is accessible to patients of all abilities and we provide on-line assistance to help you stay compliant as you update your site going forward.

Simple to edit

A simple, built-in editor puts you in control. Unlike market competition we don't make you use Wordpress or other geeky complicated content management systems to edit your site. The MSW editor is designed to make your life easier. You do not need any technical knowledge or experience - it is as simple as editing a Word document.

Online Consultations

Our Digital Practice features allow patients to interact with you online. NHS syndicated health information and online forms mean that instead of patients tying up a phone line or needing an appointment they can access many of your services online. In addition you can securely capture all types of information to be imported in to your clinical system.

Group Functions

Websites from multiple practices can be grouped and controlled by a single administrator. This allows CCG's, PCN's, Federations or similar organisations to add or remove content and collaborate across their geography. Bespoke forms for data collection can be rolled out across a group.

Bespoke Forms

MSW offers a wide range of standard forms to allow patients contact the practice including registering at the practice, updating their personal details, signing up for services and health care assessment. If these forms don't suit your needs you have the ability to copy standard forms and customise them to fit your needs or you can create new forms from scratch. Changes to bespoke forms are carried out by the practice, and not the MSW support team.


Our award winning support and web design team deal with over 1000 customer queries every month. They can help with any aspect of how your website looks, and carry out any updating tasks you might want. Our regular customer satisfaction surveys consistently score over 95%.


The Diagnosis On Camera (DOC) app allows patients to send phone camera photos directly to administration staff simply and securely. No personal or sensitive information is collected by the app, and images taken are only stored on the phone for the duration of the session.


UserWay's Accessibility Technology is the world’s most advanced and popular AI-based accessibility compliance solution that ensures your website provides a digital experience that meets and exceeds WCAG 2.1 AA requirements. The UserWay Accessibility Widget offers a broad selection of functions that users can mix and match to meet their individual accessibility needs.


All of our website designs include a powerful suite of tools to increase online consultations. These self-serve options reduce the burden on your GP Practice's appointment slots, phone lines and reception resources.


Whatever device your visitors use, your website design will still look stunning. Images and text automatically adjust to fit the size of the screen, whether it is landscape or portrait. With over 50% of web users viewing on a tablet or mobile phone, responsive sites are a must.

Upload your own documents

We will provide you with a lot of useful content but you can also use your own. Within the editor it is easy to upload your own documents for visitors to access.

Add your own images

The website comes with a royalty free image gallery but you can add your own photos to personalise your website further. Uploading an image is an easy process within the editor.

Unlimited pages

Your website is configured with a lot of information but you have the ability to add as many extra pages as you like. It is easy to do and gives you total control of the website content.

Change design anytime

When we set you up initially you'll choose a design and configuration that is right for your practice but you can change this any time you want. A simple click of a button will change the entire look of your website and if you don't like what you've done, it is just as quick to switch back.


With our "keep-compliant" auto-updating technology our websites are easy to keep current. You can also manually change any aspect of the style and appearance of your site.

Help Centre

Our award winning help centre is available to all customers. It contains "how to" guides with step by step instructions and informative videos. Everything you need to know to maintain and update your website is here.